Refund policy

Returns & Refunds Policy

As an independent one-woman business, each item is designed and produced in small, limited batches. For this reason, all sales are final, and I do not offer returns, refunds, or exchanges once an order has been placed.

1. No Returns or Exchanges
All products are non-returnable and non-exchangeable. This includes, but is not limited to, change of mind, incorrect sizing selection, or personal preference. A detailed size guide is provided to support you in choosing the correct fit before purchasing.

2. Product Condition & Quality Assurance
Every garment is carefully prepared to ensure it is brand new, unworn, and in pristine condition prior to dispatch. To maintain strict hygiene and quality standards, returns are not accepted under any circumstances.

3. Faulty or Incorrect Items
In accordance with UK consumer law, you may be entitled to a refund or replacement if your item is faulty or not as described.

• Any issues must be reported within 48 hours of delivery
• Clear photographic evidence must be provided
• Items must remain unworn and in original condition

If your claim is approved, an appropriate resolution will be offered.

4. Agreement to Terms
By placing an order, you confirm that you have read, understood, and agreed to this Returns & Refunds Policy.

5. Chargebacks & Disputes
Any attempt to initiate a chargeback or payment dispute for a valid order that complies with this policy will be formally challenged. Evidence of your agreement to these terms, along with proof of fulfilment and delivery, will be provided to the relevant payment provider.

6. Need Help Before Ordering?
If you are unsure about sizing, fit, or any other details, you are always welcome to get in touch before placing your order. I am happy to assist and help you make the right choice.